Frequently asked questions

What is The Service Directory?

The Service Directory is a one stop procurement system designed specifically for the Care Sector with a proven track record in reducing our client’s overhead whilst increasing their operational efficiency.

Our innovative model removes the complexity of purchasing, giving you one point o contact for any product or service they may require.

Our platform allows orders, queries, analysis and invoices to all be completed online or over the phone, maximizing efficiency and give people time to care.

Can any company use The Service Directory?

Yes. The Service Directory’s procurement model can benefit businesses from any sector.

We currently have clients in Care, Hospitality, Leisure and Corporate sectors. Every business purchases products and services on a regular basis therefore our model can help to ensure that businesses are running as efficiently as possible.

Are there any contracts?

The Service Directory wants to ensure that all its customers and suppliers have complete flexibility and therefore there are no contracts or fixed terms.

This ensures transparency and that customers are in complete control.

A product and/or service I need is not listed, can you source it?

Yes – if you cannot find the product/service you require then we will source it. The Service Directory is a ‘one stop’ for all your requirements.

What is the ordering process?

All orders can be placed online, via email to info@theservicedirectory.co.uk or over the phone 0800 056 5451.

If you need more detail about how to start ordering do not hesitate to get in touch.

If we have a problem with a product and/or service who do we contact?

All communication is through The Service Directory team so clients do not need to deal direct with suppliers. This maintains transparency and simplicity whilst maximizing efficiency.

How quickly do you return the results of the reviews?

We aim to have the full reviews back to you no longer than a week after receipt of the required information.